Frequently Asked Questions (FAQ):
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All deliveries are pending approval and merchandise availability.

Delivery time includes 24-48 business hours for processing.

Customer will be informed on all aspect of ordering from processing to shipping and tracking information will be sent by email. 

Orders are processed Monday-Friday.

Please allow 1-3 days for processing

Some of our products DO NOT require a signature…if you are not home, the package will be left at your address.

Orders are not processed or shipped on Saturdays, Sundays, or holidays.


Direct link to this Question:

https://www.impgift.com/faq.jhtm?question=Customer+Important+Information%21

 All orders will be processed within 3-4 days and at the time of processing and shipping customers will receive an email with tracking information and shipping carrier information. 


Direct link to this Question:

https://www.impgift.com/faq.jhtm?question=Q%3A+How+can+I+find+out+where+my+package+is%3F

Depending on the shipping method you have chosen, please follow the instructions below.For economy and USPS Priority shipping:

If you have chosen economy or USPS Priority shipping, your order will be delivered to you via USPS; please allow an additional 1-3 business days for delivery once it has been delivered to your local post office facility.
If you have allowed the time above, please see if someone else has accepted the delivery. Check with household members, neighbors, building managers, the mail room, front desk, and leasing office.
Look around the delivery location; carriers sometimes leave packages in a safe place if you are unavailable to accept the delivery. Please check your front door, back door, side porch, in/around your garage, and behind bushes.
Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.
Check your parcel locker key. If your mailbox is in a multiple box unit or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.
Check for a mail hold. If the U.S. Postal Service is holding your mail, your package will not be delivered.
Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or to pick up the package.
If you still cannot find the package, please contact your local post office. Ask if they have additional information about the package's location. Please have your tracking information that was sent to your email address handy.

Direct link to this Question:

https://www.impgift.com/faq.jhtm?question=My+tracking+information+says+that+it+is+delivered%2C+but+I+have+not+received+anything%E2%80%A6where+is+my+package+and+how+can+I+get+my+products+or+my+refund%3F

 Occasionally, packages are returned to us as undelivered. When the carrier returns an undelivered package to us, we issue a refund for your merchandise (shipping is non-refundable). We are unable to re-ship orders that are returned to us as undelivered. If you would like to purchase items that were undelivered, you are welcome to place a new order on our website.


Direct link to this Question:

https://www.impgift.com/faq.jhtm?question=What+if+my+package+is+returned+to+shipper%3F

 SHIPPING

Standard Shipping
USPS, UPS Standard shipping typically arrives between 2-6 business days.
Please know and allow 1-2 days for processing in our Store Warehouse. 
 
 
Processing will only take place after payment is received time do not allow for any issues that may occur during payment authorization.
 
2-3 Days Shipping
2-3 Day shipping typically arrives between 2-3 business days. Please allow 1-2 days for processing in our Store Warehouse.
 
2-3 Day orders are delivered between Monday-Saturday as there is no option available for delivery on Sunday.
 
Please note that a signature is required upon delivery.
 
 
Processing time does not allow for any issues that may occur during payment authorization.
 
Additional charges apply if applicable.
Overnight
 
2-3 Day shipping typically arrives between 2-3 business days. Please allow 1-2 days for processing in our warehouse.
 
 
2-3 Day orders are delivered Monday-Friday. This option is NOT available for delivery on Saturday or Sunday.
 
Please note that a signature is required upon delivery.
 
Additional charges apply if applicable.
 
Processing time does not allow for any issues that may occur during payment authorization.
 

Direct link to this Question:

https://www.impgift.com/faq.jhtm?question=Shipping+%2FProcessing+Inquiry